Ok, so I am the last person to find out about this, but there is no direct upgrade from Windows XP to Windows 7. Dell and other PC companies are selling Windows 7 with the XP downgrade installed; that is, selling you both Windows 7 and XP pro with XP loaded on the box. What they don’t tell you is that you cannot simply put the Windows 7 disc in and run the upgrade while all your programs are hunky dory. Nope, you have to perform a clean install and wipe your hard drive and migrate your backed up DATA and re-install all of your programs.
ARRRRHGGGGHHHH!!!

Honestly. Doesn’t it seem like these operating systems are so Klugy and built right on top of each other that they should easily upgrade from one release to the next? I could understand not being able to upgrade from 32bit to 64bit, but you can’t upgrade from XP Pro to Windows 7 Pro. Nope. Can’t do it.

Aren’t computers supposed to make our lives easier?

Lately my reseller discount has been disappearing.
That’s one.
They have switched account reps on me 4 times in the last 30 days.
That’s two.
If I want a quote on a PC and it’s after hours, I literally have to pretend to be someone other than myself.
Three Strikes And You’re Out. Read the second to last line again.

I needed a quote on a strange tablet PC and it was after business hours. I called Dell and they asked for my account number. When I gave it to him, he said he would have to transfer me to my “channel group.” My “Channel Group” leaves at 6pm MDT. It was around 7pm. I told him that it would not help me to talk to someone’s voicemail as I needed to get pricing information this very night. He said he could not even open his terminal with the business account number that I gave him because it “has to go to the channel group.” I asked if I should then call the 800 number and pretend NOT to be me so I could get service. He said he could not advise me on a course of action at this time.

WHAT THE #$$#^%$#!!!!